Shipping & Delivery

Shipping & Delivery

At EVOGANCE, we are committed to delivering your order with the same care and attention that goes into every piece we curate. Below you will find everything you need to know about our shipping options, timelines and delivery process.

✦ Where We Ship

EVOGANCE ships worldwide to over 234 countries and territories, including Australia, Austria, Belgium and many more. No matter where you are in the world, we deliver elegance to your door.

✦ Order Processing

All orders are carefully processed within 1 to 3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

✦ Shipping Options & Rates

Shipping Method Estimated Delivery Cost
Standard Shipping 8 to 11 business days $8.99 (orders from $0.00 to $149.99)
Full Shipping 5 to 8 business days $12.99
VIP Shipping 3 to 5 business days $19.99
Free Shipping 8 to 11 business days FREE on orders of $150.00 or more

✦ Free Shipping

We are pleased to offer complimentary worldwide shipping on all orders of $150.00 or more. This is our way of rewarding you for investing in pieces that truly last.

✦ Order Tracking

Every EVOGANCE order comes with a tracking number. Once your order has shipped, you will receive a confirmation email with your unique tracking code. You can use it to follow your package in real time via our tracking page.

Please note that tracking information may take 24 to 48 hours to activate after dispatch — this is normal and does not indicate a delay.

→ Track Your Order

✦ Customs & Import Duties

International orders may be subject to customs fees, import duties or taxes imposed by the destination country. These charges are entirely the responsibility of the customer. Unfortunately, EVOGANCE has no control over these fees and cannot predict their amount.

We recommend contacting your local customs office for more information before placing your order if you have any concerns.

✦ Lost or Damaged Packages

In the rare event that your package arrives damaged or does not arrive at all, please contact our support team immediately with your order number and — where applicable — photos of the damage. We will open an investigation with the carrier and work swiftly to resolve the situation on your behalf.

✦ Important Notes

  • Delivery times are estimates and may vary depending on your location, carrier delays or customs processing
  • EVOGANCE is not responsible for delays caused by third-party carriers or customs authorities
  • Please ensure your shipping address is complete and accurate at checkout — we are unable to redirect packages once dispatched
  • Orders are shipped from our fulfillment center and may arrive in multiple packages if you have ordered several items

Need Help?

Our support team is available Monday to Friday, 9:00 AM to 6:00 PM (UTC) and will respond to all inquiries within 48 business hours.